Returns & Exchanges
At DONNI., we want you to love your elevated essentials. If you are not completely satisfied with your purchase, we accept returns and exchanges on unworn, unwashed items within 21 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will provide a prepaid shipping label via email for you to download and print.
Pack and Ship
Securely place your items in their original packaging and attach the prepaid label to the outside of the box before dropping it off at any authorized mail carrier location.
Receive Refund
After our team inspects your return, your refund will be processed back to your original payment method within 7-10 business days, minus a small restocking fee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing